OPTICXCESS — PUBG Mobile Unable to Open How To Fix It
This time we will share how to deal with PUBG Mobile that cannot be opened when playing. The appearance of the error can vary, some are stuck while loading, the screen turns white, or the application suddenly exits by itself.
It’s a different story if PUBG Mobile can’t log in, this problem is usually caused by problems with Facebook authentication or even banned accounts. If the PUBG Mobile application cannot be opened, usually the cause is the corrupt application or problems with the cellphone we are using.
The following are some ways you can try to overcome PUBG Mobile Unable to Open
How To Fix It PUBG Mobile Unable to Open
Update The Game Aplication
Before doing other tips, we should first try updating the application. If the version of the client application we are using is currently out of date, it can cause it to not open.
One of the functions of updating is to fix bugs, so if our application hasn’t been updated then the bug is still there and hasn’t been fixed.
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Try updating the PUBG Mobile application first on your cellphone. Use WiFi if you don’t want to use up your quota. After the update, try again to open the application, is it okay? If not, continue to the second tip.
Reset internet connection
The way to overcome PUBG Mobile Unable to Open, which is next is to reset the internet connection that we use. Sometimes the internet connection on the cellphone gets stuck for no apparent reason, especially when using the internet quota from a SIM card (mobile data).
Indeed, the signal on the cellphone looks normal and even full, but the internet connection is not working. I often experience this when using Xiaomi, it might also happen to other brands of cellphones such as Samsung, Oppo, Vivo, Realme, iPhone, Advan, Asus, and Redmi Note.
Now the only way to solve this is to reset the internet connection. When we reset our internet connection, we will get a new Public IP and the connection can run smoothly again.
The method is very easy, just choose one of the following methods:
- Enable airplane mode > pause > then turn airplane mode off again
- Press *#*#4636#*#* > select Phone information 1 or 2 depending on what SIM is used to surf > Turn off radio > pause > Turn on radio
- Restart the cellphone
After the internet on the cellphone runs smoothly again, try opening PUBG Mobile again, is it possible? If it can’t be opened, try to do the next steps below.
Switch to mobile data or WiFi
If PUBG Mobile Unable to Open when we are using mobile data, then also try changing the connection to WiFi. Vice versa, when PUBG Mobile cannot be opened with a WiFi connection, change the internet connection on the cellphone using mobile data.
It is possible that one of these connections is the source of the problem. The only best way to find out is to exchange it.
Usually a connection problem like this causes PUBG Mobile to crash while loading, maybe the application can still be opened but the loading process is not complete, aka stuck.
Clear application data
After trying to fix the internet connection problem but it turns out that PUBG Mobile still can’t be opened, the next step is to try to fix corrupt application data.
The best way is to clean the application data on the cellphone. On Android phones we can do this without having to reinstall the application.
The trick is to enter Settings > Apps > PUBG Mobile > Clear data.
This option will clean all application data and leave only the client program behind. After clearing the data, we will be asked to re-login and download the latest updates and maps.
If the source of the problem is in the corrupt application data then this method should be able to solve the PUBG Mobile error and cannot be opened.
Scan the cellphone with antivirus
Malware and viruses on cellphones without us knowing it can also cause many problems such as applications that cannot be opened, cellphones heat up quickly, or even cause bootloops.
When PUBG Mobile on a cellphone cannot be opened without us knowing exactly what the cause is, even though it was fine before, we should be suspicious that there is malware or virus on the cellphone.
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To find out is to install an antivirus and then do a full scan of the system. Some antivirus applications for Android are pretty good and you can try them, such as:
- Kaspersky Mobile Antivirus
- Avast Mobile Security
- Bitdefender Antivirus Free
- Norton Security & Antivirus
Install one of these applications, you can get it for free from Playstore. After that scan the cellphone, see if there is malware or virus detected. After cleaning, try again to open the PUBG Mobile application.
Fresh install the PUBG Mobile application
If all the tips above have been done but PUBG Mobile still can’t be opened, then we can try to re-install the application. Sometimes this method is powerful enough to solve various kinds of errors.
I myself, every time there is a major update, I usually don’t update via Playstore or via the application, but I deleted the old client application then did a fresh install, this can prevent a lot of problems because sometimes if it’s just an update there are still bugs left behind.
Please try deleting the PUBG Mobile application on the cellphone first, then install it again to the latest version. Hopefully this method can work.
This is the final solution, if you have done all the methods but PUBG Mobile still can’t be opened, maybe the one that’s wrong is the cellphone. Maybe the cellphone used is quite behind both in terms of specs and the Android version.
The minimum PUBG Mobile specs for cellphones are at least using Android version 5.1.1 and having 2GB of RAM. In theory, a cellphone with such specs can play this game, but in fact, if our cellphone has really mediocre specs, it will usually lag when playing.
Even worse, it might cause other problems such as the app not opening at all. So if you feel that your cellphone is not strong enough, you can save first to upgrade your cellphone. I hope this helps.